Privacy policy

Privacy Policy

Last updated: 09/05/2026

Mugify (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://mugify.com.au (“the Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser information

  • IP address

  • Time zone

  • Device type

  • Cookies installed on your device

  • Pages viewed and interactions with the Site

  • Referral websites or advertisements

We also collect information when you place an order or contact us, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

Payment information is processed securely through third-party payment providers and is not stored directly by Mugify.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Communicate with you regarding your order

  • Provide customer support

  • Detect fraud or suspicious activity

  • Improve our website and customer experience

  • Measure advertising and marketing performance

  • Send marketing communications where permitted by law or where consent has been provided

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyse website performance.

These technologies may include:

  • Essential website cookies

  • Analytics cookies

  • Advertising and remarketing cookies

  • Social media tracking technologies

We may use third-party services including:

  • Shopify

  • Google Analytics

  • Meta (Facebook & Instagram)

  • Payment gateways

  • Email marketing platforms

  • Print and fulfilment providers

Visitors located in the European Union or other applicable jurisdictions may be presented with cookie consent options allowing them to manage or withdraw consent for non-essential cookies.

You may also manage cookies through your browser settings.

Meta Advertising & Analytics

We may use Meta Pixel and related technologies to:

  • Measure advertising effectiveness

  • Deliver personalised advertisements

  • Understand website usage and customer behaviour

This information may be shared with Meta Platforms, Inc. in accordance with their privacy practices.

For more information:

Sharing Your Information

We share personal information only with trusted third parties necessary to operate our business, including:

  • Shopify (eCommerce platform)

  • Payment processors

  • Shipping providers

  • Print-on-demand fulfilment partners

  • Analytics and advertising providers

We do not sell personal information to third parties.

International Data Transfers

As Mugify operates internationally, your information may be processed or stored in countries outside your country of residence, including Australia, the United States, and other countries where our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

Your Rights (Including GDPR Rights)

Depending on your location, you may have rights relating to your personal information, including the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website is not intended for individuals under the age of 16 and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised effective date.

Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Mugify
Email: sales@mugify.com.au
Website: https://mugify.com.au

Business Address:
Level 2, 161 Collins Street 
Melbourne, Victoria 3000
Australia